Privacy Policy

1. Who we are

Kappak Solutions ("we", "us") operates the website kappak-solutions.com. We are based in Kosovo. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us.

2. What personal data we collect

We may collect:

• Contact form: name, email address, and the message you send.
• Technical data: IP address, browser type, device information, and how you use our website (e.g. pages visited, time spent), when you use our site, including through PostHog if you have accepted analytics cookies.
• Cookies and similar technologies: see our Cookie Policy for details.

3. Purposes of processing

We use your data to:

• Respond to your enquiries sent via the contact form.
• Run and improve our website (e.g. security, technical performance).
• Understand how visitors use our website (e.g. via PostHog), when you have agreed to analytics cookies.

4. Legal basis for processing

We process your data on the following bases:

• Consent: when you accept non-essential cookies (e.g. analytics) or when you tick the consent box on the contact form.
• Contract or pre-contractual steps: to handle and respond to your contact request.
• Legitimate interest: where needed for the security and proper functioning of our website, in a way that does not override your privacy rights.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies. Essential cookies are necessary for the site to work. Other cookies (e.g. for analytics) are used only with your consent. For full details, categories and how to manage cookies, see our Cookie Policy.

6. How long we keep your data

We keep your data only as long as needed for the purposes above: contact form data for as long as necessary to deal with your enquiry and any follow-up; analytics data as set out in our Cookie Policy. We may keep some data longer if required by law (e.g. for legal claims).

7. Third parties that may receive your data

We may share data with:

• PostHog: if you accept analytics cookies, PostHog may process data about your use of our website in accordance with PostHog's Privacy Policy. Data may be processed outside Kosovo (e.g. in the EU).
• Hosting and technical providers: to run our website and emails, under strict confidentiality and security obligations.

We do not sell your personal data to third parties.

8. Your rights under the law

Under Kosovo Law No. 06/L-082 on Protection of Personal Data (and similar principles to GDPR), you have the right to:

• Access your personal data we hold.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten") in certain cases.
• Restriction of processing in certain cases.
• Data portability where applicable.
• Object to processing based on legitimate interest.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information and Privacy Agency (IPA) in Kosovo.

9. How to request access, correction or deletion

To exercise your rights, contact us at info@kappak-solutions.com. We will respond within a reasonable time (as required by applicable law). You may need to prove your identity. To manage or withdraw cookie consent, use the cookie banner or your browser settings; see our Cookie Policy.

10. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No system is completely secure; we encourage you to use secure channels when sending sensitive information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised when we do. We encourage you to review this page periodically.

12. Contact for privacy

For any questions about this Privacy Policy or our use of your personal data, contact us at info@kappak-solutions.com. We will handle your request in line with applicable data protection law.